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XXENITT

XENITT

Returns & Exchanges

Return eligibility can vary by product. Review the product information and contact Xenitt Support if you need help with an order.

Eligibility

Products must meet the return eligibility shown for the item and be returned in the condition required by the applicable policy. Certain product categories may have additional restrictions for safety, hygiene, personalization or other reasons.

Starting a Return

  1. Locate your order in your account or have your order number ready.
  2. Identify the item and reason for the return.
  3. Provide photos if the product arrived damaged, incorrect or incomplete.
  4. Submit a support request for review.

Return Shipping

Return shipping responsibility and any available return label depend on the reason for return and the policy applicable to the order.

Refunds

Approved refunds are issued through the supported payment workflow after the returned product has been reviewed where inspection is required. Bank processing times can vary.

Exchanges

Exchange availability depends on current stock and product eligibility. Contact Xenitt Support for assistance.