Shipping Policy

Order Processing

Processing time can vary by product, inventory status and order requirements. Any product-specific lead time should be reviewed before checkout.

Shipping Rates

Available shipping methods and charges are calculated according to the delivery address and the shipping configuration in effect at the time of checkout. Promotional shipping offers, when available, will be shown before payment.

Delivery Estimates

Delivery estimates depend on destination, selected shipping method and carrier performance. An estimate is not a guaranteed delivery date unless explicitly stated.

Tracking

When tracking is available, the tracking number can be attached to your order and shared through your account or order communication.

Address Accuracy

Please review your shipping address carefully before completing an order. Contact Xenitt Support as soon as possible if an address needs correction.

Questions

If you need help with an order or delivery, contact us through the Support Centre and include your order number.